To honor that loyalty, we are offering you the option of a discount on a 22/23 Stevens Pass season pass or a spend credit to use at Stevens Pass during the 22/23 ski and ride season:Ģ2/23 pass renewal discount for Stevens Pass: As a 21/22 pass holder receiving this email, you and any dependent with a 21/22 pass are eligible for the following discounts on 22/23 Stevens Pass season passes: We greatly value your loyalty as a pass holder as well as your passion for Stevens Pass. That said, we acknowledge that Stevens Pass has experienced very unique challenges this season – unique in comparison to any prior season, unique for the region, and unique when compared to the 36 other resorts our company operates throughout North America. While we provide Epic Coverage for no additional cost, it does not provide refunds relating to the amount of terrain open rather, it provides refunds for certain resort closures or personal events such as job loss, injury or illness. Pass holders accept the possibility of limited terrain and variable conditions in exchange for significant discounts. As you know, our passes are non-refundable given they are highly discounted products that provide access all season long and because we cannot predict exactly how the season will play out in terms of conditions or terrain. We have heard that you do not feel the experience so far this season has lived up to your expectations and you want to know how our company plans to address those concerns. I also want to address the concerns many of you have raised as pass holders. We have amazing employees and are working hard to ensure they feel recognized, appreciated and engaged. We also provide free transportation to both Monroe and Wenatchee and just increased the size of the bus to accommodate more staff. We secured additional housing for employees and added a $2 per hour bonus to their compensation, which is supporting these efforts. That aside, we are very focused on bringing on additional people, and I am proud to share that we have hired many new team members over the last month. At times over the holidays, upwards of 30% of our lift operators were out due to COVID-19 or symptoms. It was a bit of a perfect storm of circumstances, which certainly included the impacts from Omicron. You can read more about our next lift priorities (both for daytime and night skiing) here.Īs we shared previously, hiring has been a challenge at Stevens Pass this season for a variety of reasons. Right now, we have seven lifts on weekends and plan to add Jupiter and the backside this Friday, which will bring us to eight out of 10 lifts running Friday through Sunday. In the meantime, we are prioritizing our resources to maximize the experience. Looking forward, our plan is to open all our lifts as soon as we have enough employees trained to do so safely. This weekend, we’re hoping to have 86% open. Yesterday, in addition to being a beautiful blue bird day, we were excited to open additional lifts and trails – we had 72% of our terrain available. As the new Interim General Manager of the resort, I want to take this opportunity to provide you with a few updates on our operations and how we plan to honor your loyalty as a pass holder.Īs I have been sharing with guests on our blog, we have made good progress in the last couple of weeks getting more terrain open and implementing new strategies to make sure we are providing you with a great experience. Thank you for patience and understanding as we navigate a challenging start to the 2021/22 ski and ride season at Stevens Pass. To Our Valued Pass Holders at Stevens Pass,
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